A : 911 Emergency. What's your emergency?
B : ( ). My brother has just burned himself badly. What should I do?
A : Take it easy! What's the address? We'll send an ambulance.
B : 224 Forrest Hill Rd. Please hurry!
A : OK. We'll be there right away. You should do something before we arrive.
B : What's that?
A : First, cool the burn by placing it in clean and cold water. Don't put any cream on it. Do you understand?
B : I'll try to do that.